Active Assist
Book a Demo
An Active-Assist product · OneGlance

Know your system before it fails.

Operational observability for Milestone XProtect — live health across cameras, recording, storage, and services.

Live
Milestone XProtect Smart Client plugin
Request Trial DownloadRequest PricingBook a Demo
OneGlanceCameras 3/5RecSrv 1/1
live

Overview

Live health across cameras, recording, storage, and services

Updated 16:51:00
Camera health
3/5
2 offline
Recording integrity
1/1
Healthy
Storage health
3/3
Healthy
Cameras
5
3 online
Recording servers
1
1 online
Storage
3
0 need attention
Services
5
0 stopped
24-hour trend

Building the first 24-hour baseline. Trend comparisons will appear after the first full day of monitoring.

Camera availability
CollectingPending baseline
Camera interruptions
CollectingPending baseline
System incidents
CollectingPending baseline
Timeline
Today
08:09HQ Reception entrance PTZ recording resumed
07:42Parking Camera 1 stream restored
06:15Edge Storage — Camera 1 camera went offline
05:50Recording Server health check passed
Active warnings
Edge Storage — Camera 17h ago
Camera offline
Escalator Camera7h ago
Camera offline
The problem

Your VMS shows green. Your footage may not be.

Most surveillance teams discover recording failures only when they need the footage — not when it happens.

Online doesn't mean recording

Cameras show green in your VMS while footage silently fails — and nobody notices until it's too late.

No audit trail

Disconnects and storage warnings disappear without history. You can't prove system health to auditors or customers.

Blind to infrastructure

Native VMS health checks miss recording servers, storage volumes, and background services that keep footage flowing.

Multi-site fragmentation

Distributed estates have no single view. Operators switch between sites without seeing the full picture.

Full-stack observability

Everything that keeps your site running.

OneGlance watches the entire recording pipeline — with an always-on Windows service that collects telemetry even when the Smart Client is closed.

Camera health

Online status, frame drops, stream quality and tampering signals per camera.

Recording integrity

Verify footage is actually being written and retained — not silently failing.

Storage & retention

Capacity, retention windows and per-volume utilisation before you run out.

Services & processes

Milestone XProtect VMS services, recording engines and background jobs, watched continuously.

Server health

CPU, memory, disk and network across every recording and management server.

Performance analytics

Trends and a single system health score so issues surface early.

Timeline & warnings

Real-time event feed with an active warnings panel — disconnects, restarts, and storage alerts.

Device drilldowns

Per-camera, server, and storage detail with mini charts, health reasons, and last-seen timestamps.

Assets & inventory

Camera register from Milestone with Excel export and import for purchase and install dates.

How it works

From install to audit in four steps.

1

Install

Deploy the Windows monitoring service and Smart Client plugin. OneGlance connects to your XProtect API Gateway.

2

Monitor

Always-on polling collects camera, storage, service, and server telemetry. Live SSE updates stream to the dashboard.

3

Investigate

Drill into any camera, recording server, or storage volume. The timeline shows root cause across your infrastructure.

4

Report

Generate on-screen reports, export Surveillance System Audit workbooks, or schedule automated delivery via email.

OneGlanceCameras 3/5RecSrv 1/1
live

Cameras

5 cameras · 3 online · 2 offline

AllOnlineOfflineDegraded
HQ Reception entrance PTZ
10.0.4.21 · RecSrv-01
Online
Edge Storage — Camera 1
10.0.4.103 · RecSrv-01
Offline
Escalator Camera
10.0.4.20 · RecSrv-01
Offline
Main Hall Camera 2
10.0.4.11 · RecSrv-01
Online
Parking Camera 1
10.0.4.30 · RecSrv-01
Online
Camera detail
Edge Storage — Camera 1
Offline
Manufacturer
Axis
Model
P3245-LVE
IP address
10.0.4.103
Last seen
7h ago
Rec. server
RecSrv-01
Firmware
10.12.65
Recent events
06:15Camera went offline
05:50Stream degraded
Built for Milestone XProtect

A native plugin, not a bolt-on.

OneGlance is designed exclusively for Milestone XProtect and installs as a plugin in the Smart Client — no separate console, no extra window.

Installs inside XProtect Smart Client via MIP SDK — no separate console
Always-on monitoring service runs independently of operator sessions
Works with XProtect Express+, Professional+, Corporate and MOBOTIX HUB
Remote workstations enroll via pairing codes — no shared credential copying
Surveillance System Audit

Business-ready audit reports, not just raw metrics.

Turn operational telemetry into executive-facing reports with a weighted Site Health Score, trend comparisons, and prioritised recommendations.

Site Health Score (0–100) — weighted across camera availability, stability, storage, and recording services
Excel & PDF export — 7-sheet Surveillance System Audit workbook
Executive Summary — operational health tiles for 24h, 7d, 30d, and 90d
Scheduled & emailed reports — independent daily, weekly, monthly, and quarterly schedules via SMTP
Company logo branding on exported reports
OneGlanceCameras 3/5RecSrv 1/1
live

Executive Summary

Operational health · last 30 days

Acme Retail HQ
Site Health Score
87
Healthy
Camera availability 40% · Stability 20% · Storage 20% · Recording 20%
Last 24 hours
91
↑ 2 pts vs prior day
Last 7 days
87
↓ 3 pts vs prior week
Last 30 days
87
Stable vs prior month
Last 90 days
85
↑ 1 pt vs prior quarter
Camera availability
94%
3 offline events
Recording integrity
100%
No gaps detected
Storage health
3/3
All volumes healthy
Service restarts
2
Last 30 days
Export ExcelExport PDFSchedule report
Multi-Site Hub

One dashboard
across every site.

Deploy a central Hub to aggregate health, counters, and warnings from multiple XProtect sites — with full drill-down into any individual location.

All Sites dashboard

Aggregate health radials, counters, and active warnings across every linked site — no site selection required.

Site drill-down

Click any site for the full dashboard scoped to that location via transparent Hub proxy.

Combined multi-site reports

Merge per-site Surveillance System Audit workbooks into a single multi-site Excel export.

XProtect sites → OneGlance Service (each site) → OneGlance Hub → Smart Client (All Sites view)
OneGlanceCameras 3/5RecSrv 1/1
live

All Sites

Live health across all connected sites

4 sites linked
Total cameras
412
408 online
Recording servers
6
6 online
Storage volumes
12
1 needs attention
Active warnings
5
Across 2 sites
Acme Retail HQ
Cameras
5 / 5
Rec. servers
1 / 1
2 active warnings
Distribution Centre
Cameras
148 / 148
Rec. servers
2 / 2
Regional Office
Cameras
62 / 62
Rec. servers
1 / 1
Warehouse East
Cameras
197 / 197
Rec. servers
2 / 2
3 active warnings
Editions

Start free. Scale when you're ready.

Four editions designed for every deployment — from a single site to enterprise multi-site estates.

Community

Free edition

  • Live Dashboard - Site Overview
  • Detailed Camera Status View
  • Paid features visible with upgrade prompts
Request download

Professional

Full single-site monitoring

  • 1 XProtect Site (up to 100 cameras)
  • Everything in Community
  • 365-day historical telemetry
  • Reports, Excel & PDF export
  • Assets register with Excel import/export
  • Scheduled and emailed reports
Start 30-day trial

Enterprise

Full single-site monitoring

  • 1 XProtect Site (101+ cameras)
  • Everything in Community
  • 365-day historical telemetry
  • Reports, Excel & PDF export
  • Assets register with Excel import/export
  • Scheduled and emailed reports
Request pricing

Multi-Site Hub

Central multi-site aggregation

  • Requires Professional or Enterprise
  • OneGlance Hub for site aggregation
  • All Sites dashboard and drill-down
  • Combined multi-site audit reports
Request pricing

Community edition is free — request a download link. Professional trials include a 30-day license. Enterprise and Multi-Site Hub quotes within one business day.

Built for the field

Where recording integrity matters.

OneGlance fits the operational reality of any sector that depends on reliable surveillance footage.

Retail & hospitality

Protect revenue and customer safety with continuous recording verification across every store.

Corporate campuses

Monitor distributed offices and facilities from a single operational dashboard.

Critical infrastructure

Meet compliance requirements with auditable uptime and retention reporting.

Healthcare

Ensure patient-area cameras are recording when incidents need review.

Education

Keep campus surveillance reliable across buildings, parking, and perimeter.

Security operations centres

Give SOC operators infrastructure visibility alongside their incident workflows.

0+Cameras monitored
0.0%OneGlance uptime
0xFaster fault detection
<0minAlert latency
Better together

Modular by design, unified in practice.

OneGlance monitors your infrastructure. OneTap handles incidents. OneWall displays it. Each product works independently — and integrates when you need the full picture.

In development
OneTap
Incident response
Live
OneGlance
Operational awareness
In development
OneWall
Command & control
See it on your site

See OneGlance inside the XProtect Smart Client.

Request a trial download, get pricing for your site, or book a live demo — we'll respond within one business day.

Request TrialRequest PricingBook a Demo